BUY ONLINE: SECURE YOUR SEATS AT CHI HEALTH CENTER OMAHA
General Information
Hours of Operation
Monday – Friday: 10:00 am – 5:00 pm
Saturday – Sunday: Closed, except for ticketed arena events or when tickets go on sale to the public.
Location of Box Office
455 N. 10th Street
Omaha, NE 68102
When purchasing tickets, free 10 minute parking is available outside the main Arena entrance.
Payments Accepted
Visa, MasterCard, Discover & American Express.
Cash and checks are not accepted.
All tickets are mobile delivery unless otherwise noted. A phone number or email address will be required for all ticket purchases at the Box Office.
Group Sales
More Info
Will Call
Will Call tickets are available for pickup at the CHI Health Center Omaha Box Office no earlier than two hours before the performance. To collect your tickets, you must present the credit card used for the order, a valid photo ID, and the confirmation number. Please note, the tickets will only be released to the cardholder—no third-party pickups are permitted. You’ll be required to sign for your tickets upon pickup.
General Rules
Cameras and recording devices are not allowed in the facility unless approved by the event. Outside food or beverage is not allowed. CHI Health Center Omaha is a smoke free facility. For the safety of our guests and employees, metal detectors and security staff are placed at all entrances. View our Guest Services page to read more about our policies.
Accessible Seating
ADA accessible tickets can be purchased through multiple convenient options: online via Ticketmaster.com, in person at the CHI Health Center Omaha Box Office, or by phone at (402) 341-1500. When purchasing in person, the staff at the Box Office will be happy to assist you with any special accommodations you may need. Please note, only ADA-specific orders can be processed over the phone to ensure proper assistance.
Age Guidelines
For most events at CHI Health Center Omaha, everyone, regardless of age, requires a ticket for admission. However, for events designed specifically for young audiences, such as family shows or children’s performances, there may be exceptions. We recommend checking the event details on our website for age-specific information or contact the Box Office directly at (402) 341-1500 to inquire about the policy regarding children sitting on an adult’s lap.
Ticket Sales: Lottery Process Explained
If there are twelve or more guests waiting at the CHI Health Center Omaha Box Office at the time of an initial on-sale, a lottery will be held to determine the line order.
The lottery system has been in place since CHI Health Center Omaha first opened, ensuring the fairest possible ticket sales process for all guests. By removing the incentive for early arrivals, the lottery saves guests time and helps reduce the likelihood of scalpers getting to the front of the line. In the past, scalpers have paid people to wait hours in advance to secure a spot at the front.
Here’s how the lottery works:
- Thirty minutes before the on-sale, each person 16 years or older in line will receive a number.
- The numbers will be placed into a box, and a CHI Health Center Omaha team member will randomly draw one number.
- The person holding the drawn number will be the first in line, followed by others in the order their numbers were drawn.
- For example: if number 5 is drawn, the person with number 5 becomes first in line, followed by numbers 6, 7, 8, etc.
- Once the highest number is reached, the person with number 1 will join the line, followed by the remaining guests in numerical order.
If you arrive after the lottery numbers are assigned, you will join the line at the end, behind those who have received a number.