Ticket Information

General Information

Group Sales: 402.599.6818
More Info: 402.341.1500
Buy Online at Ticketmaster.com

Hours of Operation
Monday-Friday: 10am-5pm

Saturday-Sunday: Closed unless there is a ticketed event in the Arena or when tickets are going on sale to the public.

Location of Box Office
455 N. 10th Street

When purchasing tickets, free 10 minute parking is available outside the main Arena entrance.

Payments Accepted
Visa, MasterCard, Discover & American Express. Cash and checks are not accepted.

All tickets are Mobile Delivery unless otherwise noted. A phone number or email address will be required for all ticket purchases at the Box Office.

Will Call
Will Call tickets can be picked up no earlier than two hours prior to the performance at the CHI Health Center Omaha Box Office Will Call window. Customer must present the actual credit card used for the order, a valid picture ID and the confirmation number. Customer must sign for tickets. Tickets will only be given to cardholder, no alternate persons picking up tickets will be allowed.
Accessible Seating
ADA accessible tickets can be purchased online through Ticketmaster.com, in person at the CHI Health Center Omaha box office or over the phone by calling (402) 341-1500
General Rules
Cameras and recording devices are not allowed in the facility unless approved by the event. Outside food or beverage is not allowed. CHI Health Center Omaha is a smoke free facility. For the safety of our guests and employees, metal detectors and security staff are placed at all entrances. Visit this page for more on our Guest Services policies.
Age Guidelines
For most events, everyone needs a ticket. For shows intended for young audiences, please check event details, or call the Box Office regarding ages allowed to sit on an adult’s lap.
Secondary Ticket Market
Ticketmaster is the only authorized ticketing agent of CHI Health Center Omaha. If you purchase tickets from an unauthorized agent in the secondary market (Scalper, Ticket Broker, eBay, etc) you risk purchasing counterfeit or invalid tickets.
Ticket On-Sale Procedures
If twelve or more guests are at the CHI Health Center Omaha Box Office waiting to purchase tickets at the time of the initial box office on-sale, a lottery will be held to form the line.

The lottery system has been in place since CHI Health Center Omaha first opened to provide the fairest ticket sales process possible to all guests. By removing the incentive for guests to arrive early, the lottery saves guests time and significantly decreases the chance for scalpers to be the first in line. Scalpers have historically paid people to arrive hours before a sale in order to ensure a space at the front of the line.

Thirty minutes before tickets go on sale, each person, over the age of sixteen, in line will be assigned a number. That number will also be put into a box. A CHI Health Center Omaha Team Member will then randomly draw a number from the box.

The person holding that number becomes the first person in line. The remaining guests will fall in line behind according to their number. For example, if number 5 is drawn, the person assigned number 5 becomes the first in line, followed by the persons assigned 6, 7, 8, and so forth. This continues until the highest number originally handed out is reached. After that, the person assigned number 1 will join the line, followed by the remaining people in the order of the numbers they are holding with the person having number 4 becoming the last in line.

Anyone who arrives after the lottery numbers are handed out would join the line behind the last person holding a lottery number.

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