In order to comply with potential capacity restrictions, the following social distancing measures will be in effect at CHI Health Center Omaha. These regulations take into consideration guidance from the Nebraska Governor’s office, the Douglas County Health Department and Centers for Disease Control (CDC), and utilize the latest technology in sanitation efforts.
Per mandate from the City of Omaha, face masks are required to enter this facility.
Guests should anticipate changes in concession procedures, gathering restrictions and staggered access to confined spaces.
We are committed to guest safety and have outlined the various steps being taken in response to the COVID-19 pandemic below.
Pre-determined seating charts, socially distanced floor markers for guests waiting in line at the box office, restrooms and concessions, as well as general capacity restrictions will be in effect throughout CHI Health Center Omaha for the foreseeable future.
Hand sanitizing dispensers are placed at guest and employee entrances as well as throughout the facility. Additionally, both visitors and staff members are outwardly encouraged to carry personal sanitizers.
Per mandate from the City of Omaha, face masks are required to enter this facility. Also, as recommended by the CDC, public-facing CHI Health Center Omaha event staff members are required to wear face masks and gloves. This is subject to change based on state or county health directives.
Public-facing event staff members are required to wear personal protective equipment, including face masks and gloves, and must use a designated entrance for contactless temperature screenings. If an employee is found to have a fever of 100 degrees or more, they will not be permitted to work. Attendants will be placed at locations such as elevators and escalators to help ensure capacity limitations and social distancing.
Guests should anticipate socially distanced floor markers as they line up at the CHI Health Center awaiting security screenings, in front of the box office and concession stands and outside of restrooms. Social distancing signage will be visible to visitors as they approach the facility; crowd managers will also issue verbal reminders for entering guests to observe appropriate spacing. Employees will continue the practice of avoiding physical contact with guests.
Enhanced Cleaning & Sanitation
CHI Health Center Omaha is staffing additional custodial crews before, during and after events who routinely use disinfectant for daily cleaning procedures. Cleaning solution with claimed effectiveness against coronavirus is in regular use throughout the building, and each room is methodically sanitized after use. Areas of frequent human contact (restrooms, hard surfaces, doorknobs) are cleaned multiple times a day.
Clorox Total 360
The state-of-the-art Clorox Total 360 system utilizes electrostatic technology and non-bleach Clorox products for an innovative surface treatment with the capability to clean even the hardest to reach places. According to Clorox, Total 360 is designed to target all surfaces within its reach. We utilize this cutting-edge technology for cleaning efforts throughout our facility.
There are reminders posted throughout the building to encourage social distancing, to avoid handshaking or touching one’s face.
Tours are currently unavailable.
Food & Beverage Safety Precautions
Levy, our exclusive in-house food services provider, has modified front and back of house procedures in consideration of best safety practices. Levy is continuously monitoring CDC, OSHA, Federal and State requirements and will revise procedures where applicable based on their guidance.
- Prior to the start of any shift, team members participate in pre-screening efforts such as temperature checks and symptoms assessment consistent with COVID-19;
- Team members engage in mandatory COVID-19 internal safety training with proof of completion;
- Personal hygiene importance is stressed to all staff members, including reminders for proper handwashing, sneeze and cough covering etiquette;
- Sanitizing stations are available for employee use;
- All staff wear personal protective equipment such as masks and gloves, face shields when applicable;
- Equipment is sanitized before and after use, all food contact surfaces are sanitized every 30 minutes throughout an event;
- Common touchpoints are sanitized with increased frequency;
- Work areas have been redesigned to maximize social distancing;
- In general, menus are engineered with best health and safety practices in mind;
- Buffet service, self-serve condiment stations and refill options are temporarily unavailable;
- Modified disposable packaging in use where applicable;
- Floor markers will help indicate spacing for guests at concession lines;
- Plexiglass dividers installed at permanent concession counters;
- Selected registers closed to encourage social distancing;
- Preparation procedures modified to reduce touchpoints;
- Exploration of cash-free environment – all major debit and credit cards accepted for payment
* All initiatives are subject to evolving CDC and public health regulations.
* These measures may be updated with any change in Levy’s procedures.
Arena Event Updates
Developments in event status are as follows:
- Lauren Daigle has been rescheduled to April 1, 2021.
- Jeff Dunham has been rescheduled to April 10, 2021.
- MercyMe has been rescheduled to April 16, 2021.
- The U.S. Olympic Team Trials – Swimming has been postponed to June 13-20, 2021.
- The Weeknd has been rescheduled to August 22, 2021.
- Matchbox Twenty has been rescheduled to September 9, 2021.
- Dan + Shay has been rescheduled to November 12, 2021.
- Blake Shelton has been postponed with a new date to be determined.
- The Lumineers show has been postponed with a new date to be determined.
- Billie Eilish has been postponed with a new date to be determined.
- WWE Monday Night Raw scheduled for September 7 has been postponed with a new date to be determined.
- Harlem Globetrotters has been canceled. Refunds available at point of purchase.
- The Nickelback All The Right Reasons Tour has been canceled. Refund information is available at livenation.com/refund.
- The Rascal Flatts Farewell Tour has been canceled. Refund information is available at livenation.com/refund.
- The Black Crowes show has been canceled. Refunds available at point of purchase.
- The Def Leppard w/ ZZ Top show has been canceled. Refunds available at point of purchase.
MECA is working with organizers to identify new event dates and will provide immediate updates via this webpage and venue social media platforms.
*Updated as of September 24th at 3:00 PM
Seating limitations will be dependent on permitted capacity on the event date. In the arena bowl, every other row maybe occupied with no more than six people seated together. Seating will be staggered throughout to accommodate social distancing parameters. Seats that may not be used will be marked off. On the floor, preset groups of four and six will be situated along six-foot-wide aisles with appropriate distance between neighboring sections. Groups may not exceed six people.
Postponed Ticket Information
Due to the numerous postponements and cancellations of events across the country – Ticketmaster is currently experiencing a high volume of refund inquiries and continues to work around the clock to resolve these requests in a timely manner.
Please note: if your event has been postponed, no further action is required as original tickets will still be valid for a rescheduled date.
If Ticketmaster is temporarily communicating that refunds are not permitted for your event, please be patient. It is likely the refund process is still being finalized. Refunds will be automatically issued for cancelled events.
Again, each event (nationwide) will be addressed as quickly as possible. Ticketmaster has created a Help Center to provide customers and fans with guidance when it comes to event cancellations or postponements.
A full list of event updates can also be found here. Be certain to check all of the above-mentioned resources regularly for event updates as they happen.
Meeting room configurations at CHI Health Center Omaha will utilize social distancing guidance from the Nebraska Governor’s office. Event coordinators have the ability to design layout diagrams for a specific group size, in consideration of the state’s current gathering restrictions. The number of guests seated at each table and within each room will be limited. Distancing at any food or beverage stations must be maintained. Additional staffing maybe necessary to help enforce social distancing guidelines.
Gathering Size Restrictions
Meeting planners are advised to consult with their event coordinators to understand Nebraska’s latest gathering size restrictions and whether it will impact their event.
Virtual Meeting Planning
Event coordinators may help facilitate professional streaming services with J&S Audiovisual, CHI Health Center Omaha’s in-house AV provider.
Shared Audiovisual Equipment
J&S Audiovisual, the in-house AV services provider at CHI Health Center Omaha, is committed to the highest cleaning standards – and has authored the following protocols based on guidance from the CDC, OSHA, local municipalities and building management.
- Social Distancing: During meeting setup and throughout an event, J&S Audiovisual staff members will practice recommended social distancing protocols; technician tables must maintain six feet between operators.
- Staffing Precautions: Like all other CHI Health Center Omaha staff members, J&S Audiovisual employees will wear personal protective equipment to include face masks and gloves during interactions with guests. They will be subject to temperature screenings before building entrance and are also required to follow routine handwashing etiquette from the CDC.
- Equipment: All equipment will be disinfected upon delivery to meeting rooms and again at the conclusion of an event, before returning to storage. Devices utilized by presenters or technicians will be sanitized between uses. High touch surfaces within equipment storage areas will be thoroughly cleaned at the start and end of each shift.
- Cleaning Products: J&S Audiovisual will utilize cleaning products that meet CDC requirements for effectiveness against viruses.
Downloadable Document for Meeting Planners
*All implemented measures will adhere to the Nebraska Department of Health and Human Services (DHHS) guidelines.