Will Call

Will Call tickets can be picked up no earlier than two hours prior to the performance at the CHI Health Center Omaha Box Office Will Call window. Customer must present the actual credit card used for the order, a valid picture ID and the confirmation number. Customer must sign for tickets. Tickets will only be given to cardholder, no alternate persons picking up tickets will be allowed.


Special Seating Arrangements 

Accessible seating is located on both the Lower Bowl and Upper Bowl. The Arena has elevators and/or escalators to reach all levels. For more information regarding Americans with Disabilities please visit our ADA Information page. 

Assistive Listening Devices are available at Guest Services on the south side of the Arena Main Concourse behind Section 116. Customer must leave a driver's license or credit card that will be held until device is returned.


General Rules

Cameras and recording devices are not allowed in the facility unless approved by the event. Outside food or beverage is not allowed. CHI Health Center Omaha is a smoke free facility. Patrons may be subject to security checks.


Age Guidelines

For most events, everyone needs a ticket. For shows intended for young audiences, please check event details, or call the Box Office regarding ages allowed to sit on an adult’s lap.


Secondary Ticket Market

Ticketmaster is the only authorized ticketing agent of CHI Health Center Omaha. If you purchase tickets from an unauthorized agent in the secondary market (Scalper, Ticket Broker, eBay, etc) you risk purchasing counterfeit or invalid tickets. 


Food and Beverages 

CHI Health Center Omaha offers a full range of food products from the traditional hot dogs and nachos to gourmet pizza and Omaha Steaks™ sandwiches along with a myriad of local favorites. Beverages include soda, beer and cocktails.


Ticket On-Sale Procedures 

If twelve or more guests are at the CHI Health Center Omaha Box Office waiting to purchase tickets at the time of the initial box office on-sale, a lottery will be held to form the line.

The lottery system has been in place since CHI Health Center Omaha first opened to provide the fairest ticket sales process possible to all guests. By removing the incentive for guests to arrive early, the lottery saves guests time and significantly decreases the chance for scalpers to be the first in line. Scalpers have historically paid people to arrive hours before a sale in order to ensure a space at the front of the line.

Thirty minutes before tickets go on sale, each person, over the age of sixteen, in line will be assigned a number. That number will also be put into a box. A CHI Health Center Omaha Team Member will then randomly draw a number from the box.

The person holding that number becomes the first person in line. The remaining guests will fall in line behind according to their number. For example, if number 5 is drawn, the person assigned number 5 becomes the first in line, followed by the persons assigned 6, 7, 8, and so forth. This continues until the highest number originally handed out is reached. After that, the person assigned number 1 will join the line, followed by the remaining people in the order of the numbers they are holding with the person having number 4 becoming the last in line.

Anyone who arrives after the lottery numbers are handed out would join the line behind the last person holding a lottery number.


Ticket Process and Q&A

CHIHCO Seating Map

CHI Health Center Omaha Seating Map 





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